Privacy Policy

1. Who We Are

XOTIX™ is a JetCar experience company based in Kelowna, British Columbia, Canada. We operate supercar-styled JetCar rentals on Okanagan Lake.

Contact:
[email protected]
Xotix™.ca

2. Information We Collect

Information You Provide Directly

When you submit a form, make a booking, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Payment information (processed securely via our payment processor — we do not store card details)
• Signed waiver and liability information
• Any other information you voluntarily provide

Information Collected Automatically

When you visit Xotix™.ca, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on the site
• Referring URL (how you found us)
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from third-party platforms such as:

• Meta (Facebook and Instagram) — if you interact with our ads or pages
• Google — if you find us via search or Google Ads
• Our booking and CRM platform (GoHighLevel)

3. How We Use Your Information

We use your personal information to:

• Process and confirm your booking
• Send booking confirmations, reminders, and follow-up communications
• Process payments and issue refunds where applicable
• Send you marketing emails or SMS messages (only if you have opted in)
• Improve our website, services, and customer experience
• Comply with legal obligations
• Respond to your inquiries and support requests
• Request reviews or feedback after your experience

4. SMS & Email Communications

By checking the consent box on our booking form or lead capture form, you agree to receive booking updates, reminders, and promotional communications from XOTIX™ via email and/or SMS.

You can opt out at any time by:

• Replying STOP to any SMS message
• Clicking Unsubscribe in any email
• Contacting us directly at [email protected]

We do not sell or share your contact information with third parties for their marketing purposes.

5. Payment Information

All payments are processed securely through our payment processor. XOTIX™ does not store, access, or retain your full credit card details. Payment data is handled in accordance with PCI-DSS standards by our payment provider.

6. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use the site. Cookies are small text files stored on your device.

We use cookies for:

• Essential site functionality
• Analytics (understanding how visitors use our site)
• Marketing and retargeting (via Meta Pixel and Google Analytics)

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of our website.

7. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who help us operate our business, including:

• GoHighLevel — CRM and booking platform
• Stripe — payment processing
• Meta (Facebook/Instagram) — marketing and advertising
• Google — analytics and advertising
• Email and SMS delivery providers

These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

We may also disclose your information if required by law or to protect the rights, safety, or property of XOTIX™, our guests, or the public.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. If you would like us to delete your information, please contact us at [email protected].

9. Your Rights (BC & Canadian Residents)

Under the Personal Information Protection Act (PIPA) of British Columbia and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent for certain uses of your information
• Request deletion of your information (subject to legal retention requirements)

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Our services are intended for guests aged 16 and older (operators) and their accompanying guests. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately.

11. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.